leader in a large organization was having a difficult time influencing his employees to move forward on a significant project that needed to be completed in a short period of time.

The people who were most resistant were long-time technicians at the company who resisted the change that this project would make to their daily routines.

In speaking to his employees, they told me that they really didn’t see much of him, and when they did he talked too much. He didn’t ask them how they felt about the future changes.

He was more inclined to talk about how important the new technology they’d be installing was for the company. When they did speak up, he cut them off and pushed back on their ideas. In short, they weren’t listened to.

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