Delivering a perishable product to jobsites whose schedules can change with the weather, among other things, involves challenges that are often beyond a concrete producer’s control.
As a result, the effort to meet performance goals is a continuous balancing act. It requires the flexibility to handle a multitude of curveballs including unforeseen jobsite conditions, customer behavior and equipment issues.To drive financial improvement, producers must identify and address the things they can control.
In many cases, that means time management. “If you want to improve your business efficiency, you have to fix time first,” says Henry Batten, CEO of Concrete Supply Co., based in Charlotte, N.C., and past National Ready Mixed Concrete Association chairman.
Many producers are turning to mobile and cloud-based technology to streamline the processes that tend to bog down employees and eat up their time—freeing staff to focus on what matters most: serving customers and troubleshooting those unexpected curveballs.
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