Brief

Clear communication and authenticity are building blocks of trust at work, and next-level leaders go further to actively grow people and expand diversity, says Carla Harris, vice chairman of wealth management and senior client advisor at Morgan Stanley. “You should be disproportionately focused on creating other leaders because that is how you amplify your impact in the organization,” Harris says.

 

Insight

Millennials and members of Generation Z join the workforce seeking transparency, inclusivity and feedback from leadership.

Intentional leaders provide a sense of stability for employees at a time when companies are ushering in new generations and managing during a crisis, according to Carla Harris, vice chairman of wealth management and senior client advisor at Morgan Stanley, at a Gartner IT Symposium/Xpo Americas keynote on Wednesday.

For old-school execs, effective management of the next generation relies on crafting an intentional leadership style to build relationships in the workplace.

“If you are a boomer like me or an older [Generation] X-er, you certainly didn’t get a lot of feedback along your career journey,” Harris said. “You were definitely told, ‘keep your head down, work really hard, and if you don’t get fired you know you’re doing okay.’ That kind of leadership will never do in today’s environment.”

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