In construction, punch lists are just one element of a comprehensive quality-management program. If you want to reduce defects over time, with the goal of achieving great quality the first time, punch lists alone will not get you there.

When creating a new quality-management program, think about it just as you would any other key component of your business—safety procedures, human resources practices, financial strategy, IT management, etc.—and follow a familiar process that includes setting goals, developing a strategy based on those goals, and executing that strategy and measuring progress.

When you take this approach, quality management becomes part of the culture, and it’s clear that leadership is committed to the program. On the other hand, if you treat your program like a low-priority project, you’ll get results in line with those efforts. Following these seven tips for starting a quality-management program will set your projects up for success.


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