Brief

Quick staff meetings at the beginning of each workday can create focus, purpose and an understanding of everyone’s challenges and successes, writes Naphtali Hoff. He offers six rules for leaders to create stand-ups that are productive, consistent and help employees provide “excellent service or care to their customers and clients.

 

Insight

Have you ever shopped at a retail store at opening and passed by a group of employees all huddled together in the back or in one of the aisles? Or come a bit early for your first-of-the-day dentist appointment and found the place empty, only to hear some lively conversation going on in the back office?

If this happened to you, it’s likely that in each case they were holding a daily standing meeting to plan out their day.

No project of scale or meaningful work across channels can occur without clear communication. Everyone involved must know what needs to be done and how they’re expected to do it. Otherwise, you’ll quickly get a silo effect, under which team members learn to work independently and without consideration of the greater group goals.

To help facilitate team communication, consider scheduling daily standing meetings (often called morning huddles or daily check-ins). These meetings are ways for teams to convene in a brief, focused way and ensure the day starts off happy and productive.

Morning huddles help ensure that the entire team is ready to attack the day while driving employee engagement. They allow leaders to develop teams that are well-informed, coordinated, well-trained, efficient, trusting and unified in providing excellent service or care to their customers and clients. Leaders also gain an opportunity to get with the associates to listen to their concerns, ideas and opinions.

During each meeting, leaders check in with team members about what the day will look like. Team members get to share information with each other and deliver project status checks. Daily meetings give your team the opportunity to boost or preserve production and help the company reach its desired growth.

 

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