I was talking with a frustrated leader at a healthcare facility. Her team meetings had always been lackluster, so she’d decided to fix them. She’d scoured the internet for best practices, then worked hard to get organized.
the past month, she’d sent an agenda in advance of every meeting. She started precisely on time. She’d taken notes and ended on time too.
And yet, after she talked through the agenda and they’d heard their first report, her requests for comments were met with crickets. No one had much to add. Many didn’t seem to be paying attention at all.
Unfortunately, while she’d diligently followed all those “best practices,” she’d missed the most important ste
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