It was only four years ago that AlphaGo began beating the world’s top professional Go players and Google released TensorFlow, an open-source software library for machine learning applications such as neural networks.
Since then, along with the expansion of IBM’s Watson, Amazon’s Alexa and Microsoft’s Cortana, the buzz associated with artificial intelligence (AI) has grown steadily as leaders around the world begin to examination how automation can help their organizations and customers.
However, recent research from PWC shows that despite the fact that leaders perceive that AI is important—more important than the advent of the Internet—very few are actively investing in this new technology. This is a problem.
AI and automation are simply the latest in a long line of technological innovation—and will soon become essential in every part of the organization.
Automation, for example, will not be contained to manufacturing plants and their shop floors. Automation is already affecting marketing, operations, human resources, and it will soon assist the strategy decisions that happen at the executive team and board level.