In today’s world, we’re faced with a number of new challenges both in the workplace and at home – whether it’s our new working arrangements, impacts from COVID-19, looking inward as we shine a spotlight on societal issues, or something else – and our people need empathy.

With so much going on, how can we bring more humanity into the workplace?

I recently wrote about the need for leaders to listen more now than ever before to better understand where employees are coming from and how they’re doing amidst the myriad of challenges facing us today.

As you work on listening, it’s important to recognize that it’s not enough to just hear what’s being said. To build and maintain healthy relationships with your team – relationships based on common understanding and trust – you need to show empathy, respect, and sensitivity.

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