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In my last two articles, I’ve explored the concept of a team’s Conversational Capacity®. Conversational capacity is the ability to have open, balanced, non-defensive dialogue about tough subjects and in challenging circumstances. Teams that have a high conversational...

One of the dangers of remote meetings is the predictable nature that many of them take on. Standard agendas. A short slide presentation. A few key contributors. No wonder it’s so easy to become distracted. And yet, videoconferencing platforms offer a variety of...

You know your company has hidden leaders, just waiting to be uncovered and given opportunities to shine. But how to find them? Your underrepresented talent pool contains some high-potential leaders held back by their gender, ethnicity, orientation, culture or even...

I’m a huge fan of formal performance reviews. In my 10 years leading technology companies, I’ve come to see these exercises as invaluable. When done right, they can change careers, take working relationships to the next level, and increase employees’ happiness and...

We influence, positively and negatively, in every action, reaction, and interaction. Getting excited about a topic, feeling frustrated about avoidable rework, or digging into a problem to root out solutions…each moment is one to be mindful of how we are perceived. Why...

If you really want to connect and support your team, there’s no better place to start than a great cadence of meaningful one-on-ones.And yet, even before this transition to remote work, when we would ask employees about their experience with one-on-ones, we often...